Shipping policy
At Arabenza, we’re committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below to understand how we handle deliveries across the UAE and beyond.
📦 Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
You’ll receive a confirmation email once your order is placed, followed by a shipping notification with tracking details once dispatched.
🇦🇪 Domestic Shipping (UAE)
Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days (available in select cities)
Shipping is free on orders over AED 150. For orders below this amount, a flat rate of AED 15 applies.
🌍 International Shipping
We currently ship to select international destinations. Delivery times and rates vary based on location.
Customs duties and import taxes (if applicable) are the responsibility of the customer.
🚫 Delivery Exceptions
We do not ship to P.O. Boxes or military addresses.
Delays may occur during peak seasons, holidays, or due to unforeseen circumstances (e.g., weather, customs clearance).
🔍 Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email.
You can monitor your shipment status anytime using the provided link.
📬 Failed Deliveries & Address Issues
Please ensure your shipping address is accurate. Arabenza is not responsible for delays or losses due to incorrect or incomplete addresses.
If a delivery attempt fails, our courier will contact you to reschedule.
💬 Need Help?
For any shipping-related inquiries, feel free to contact our support team at: